Turn customer feedback into
clear product decisions
Your users are telling you what to build. Its buried in thousands of reviews, tickets, and calls you'll never have time to read. Metricsense reads all of it and answers any question you ask.
500 Credits free. No credit card. First answer in under 5 minutes.
You already have the answers. They're buried across 6 tools nobody has time to check.
It's Monday. The board wants the top issues. Support has 500 unread tickets. Product has a spreadsheet from last quarter. Nobody has the full picture.
Stuck in Spreadsheets
10+ hours a week copying feedback from 6 tools into spreadsheets. 90% is still never read.
Critical Signals Buried in the Noise
"App crashes at checkout" is buried under thousands of "Love it!" reviews. You scroll past it every day.
Opinion Wars
No hard evidence, so roadmap decisions become politics. The loudest voice wins, not the biggest problem.
Always Reacting, Never Planning
A 1-star review at 9am derails the sprint. No way to tell if it's a one-off or the start of a real crisis.
Silent Failures After Release
A bad update ships and you find out 3 days later from 1-star reviews. By then, thousands already had a broken experience.
Support Knows. Nobody Believes Them.
Support knows exactly what's wrong. Product asks for proof. Nobody has it. The real problem never reaches the people who can fix it.
Don't read your feedback. Question it.
No prebuilt categories. No tagging. No SQL. Ask in plain English about any topic, any channel, any time range and get sourced, evidence-backed answers.
Any Question, Any Channel
Search across app reviews, support tickets, surveys, call transcripts, and CSVs. Ranked results with raw quotes attached.
Evidence, Not Summaries
Every insight links to the original customer quote. Show your stakeholders the exact words your users said.
Insight to Action in One Click
PMs get Jira tickets from real evidence. CX leads get grouped complaints. Leaders get board-ready reports.
Three steps. Under 10 minutes.
No training. No SQL. Upload your data and start asking questions.
Connect
All your reviews, tickets, surveys, and call transcripts in one searchable place. Connect App Store, Play Store, upload a CSV, or plug in Zendesk, Intercom, and more. No reformatting. No manual exports.
+ more integrations coming soon
Ask
Ask like you'd ask a smart colleague: "Show me all complaints who mentioned checkout." You get ranked results with original quotes and sentiment scores, ready to share with anyone.
Your question. Your data. Your answer. No other tool in the market does this.
Decide
Your insights become visual: trends, sentiment shifts, volume spikes, all tracked over time. Set alerts for Slack or email the moment something changes. Walk into any meeting with the data, not a gut feeling.
Your Data Stays Yours
Never used for model training. Ever.
One platform. Every team that touches feedback.
Whether you prioritize the roadmap, resolve support tickets, or report to the board, Metricsense gives you answers from the same unified source of truth.
Product Teams
Stop guessing what to build. See the top requests, bugs, and churn risks ranked by volume and sentiment. Walk into sprint planning with evidence that ends the debate.
- Ranked feature requests by real user volume
- Evidence-backed sprint planning
- Churn risks surfaced before they escalate
Support & CX
Stop handling hundreds of tickets for the same bug one by one. Auto-group complaints, spot post-release spikes instantly, and respond with context instead of copy-paste templates.
- Auto-grouped duplicates, resolved in bulk
- Quantified proof to share with Product
- Post-release spike alerts before tickets pile up
Founders & Leadership
Know why your rating dropped, where users are churning, and walk into board meetings with evidence-backed insights instead of gut feelings.
- Know exactly why your rating dropped - in one question
- Board-ready reports from a single question
- Competitor mentions and churn risks tracked automatically
Other tools organize your feedback. Metricsense answers your questions about it.
| Feature | MetricSense | Traditional Tools | Spreadsheets + ChatGPT |
|---|---|---|---|
| Define your own analysis | Ask any question in plain English | Pick from prebuilt categories | Re-paste data and re-prompt every time |
| Source attribution | Every answer links to raw customer quotes | Summary dashboards only | Trust the person who built the sheet |
| Time to first insight | under 10 minutes | Days of setup + tagging | Hours per session, every session |
| Post-release monitoring | Real-time alerts when sentiment drops after a release | Manual monitoring, days of delay | No monitoring. Find out from 1-star reviews |
| Multi-language analysis | Native sentiment across 100+ languages that captures emotion, not just words | English only or weak translation | Manual translation |
Start free. Scale when you're ready.
Every plan runs the same AI engine. Start with 500 credits free. Scale to millions.
Note: 1 credit = 1 AI analysis per feedback
Free
For exploring the platform.
Includes 500 credits
- CSV upload
- App Store & Play Store integration
- Sentiment analysis & themes
Starter
For small startup teams.
Includes 2000 credits/month
- Everything in Free
- Trend tracking over time
- Export to Jira & GitHub Issues
- Email alerts on spikes
Growth
For growing product orgs.
Includes 10,000 credits/month
- Everything in Starter
- Multi-source ingestion (Zendesk, Intercom, Slack)
- Custom Slack & email alert rules
Enterprise
For scaling organizations.
Tailored credit packages
- Everything in Growth
- SSO & role-based access controls
- Dedicated solutions engineer
- Custom integrations & SLA
Your feedback already has the answers. Start asking
Every week without clear signal, your team ships the wrong feature, misses the real complaint, or lets a competitor move first. That cost compounds. Stop guessing. Start now.
Or send us a message — we respond within 24 hours.
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