Privacy Policy

Introduction

Welcome to Metricsense ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you understand how we collect, use, and safeguard your data. This Privacy Policy explains our practices regarding the information we collect through our platform, which allows businesses to analyze customer interactions including reviews, call logs, and chat sessions.

By accessing or using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect the following types of information to provide and improve our services:

• Account Information: When you register, we collect your name, email address, password, and organization details to create your account and manage your workspace.
• Customer Interaction Data: To provide our core analytics services, we process data you upload or integrate, including customer reviews, call recordings/transcripts, and chat logs. This data may contain personal information about your customers (e.g., names, contact details, interaction history).
• Usage Data: We automatically collect information on how you interact with our platform, such as IP addresses, browser types, log files, and feature usage patterns.
• Google User Data: If you choose to sign in or register using Google, or use our Google integration features, we access your name, email address, profile picture, and language preference (depending on the scopes you authorize). This data is used to create your account, authenticate your identity, and manage your user profile. We may also access specific additional Google user data you authorize solely for the purpose of providing relevant insights within the Metricsense platform.
• Google Play Store Data: If you verify and connect your Google Play Developer account, we access app metadata, reviews, ratings, and financial reports using the Google Play Developer API. We may also request read-only access to your Google Cloud Storage buckets solely to retrieve historical earnings and installation reports that you explicitly authorize, which are otherwise inaccessible via the standard API.

How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our analytics services.
• To analyze customer sentiment and generate business insights from your uploaded data.
• To manage your account, authenticate your identity (including via third-party providers like Google), and send important operational notifications.
• To comply with legal obligations and enforce our terms of service.

Google API Services Usage Disclosure

Metricsense's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Data Sharing and Disclosure

We do not sell your personal data. We may share information only in the following circumstances:

• Service Providers: With third-party vendors who assist us in hosting, AI processing, and maintaining our platform (e.g., cloud providers, AI analysis engines), bound by strict confidentiality agreements.
• Legal Requirements: If required by law, subpoena, or other legal process.
• Business Transfers: In connection with a merger, sale, or asset transfer, subject to confidentiality protections.

Data Security

We implement robust security measures, including encryption and access controls, to protect your data. However, no method of transmission over the Internet is 100% secure, and providing data is at your own risk.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data. You can manage your account settings within the application or contact us directly to exercise these rights.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the effective date.