Stop Reading App Reviews One by One.
Metricsense connects to the App Store and Google Play, pulls all your reviews, and lets you define any insight from them in plain English. Every answer comes with the original customer quotes attached so you can see exactly what users are saying, not just a summary.
The problem
90% of Reviews Never Get Read
Your team checks the latest 1-star reviews when they show up, but thousands of reviews across both stores go unread. Critical feedback hides in 3 and 4-star reviews that nobody opens.
You Find Out 3-7 Days Too Late
A buggy update ships and the 1-star reviews start piling up. By the time someone notices, thousands of users have had a bad experience and your rating has dropped.
Buried in "Great App!" Reviews
Your app gets thousands of positive reviews. But buried in those is "App crashes every time I checkout." Because the good reviews outnumber the bad, the serious ones are never seen.
This Morning's Bad Review Controls the Sprint
A 1-star review comes in at 9am and suddenly everyone scrambles. There's no way to check if it's a new problem, a growing trend, or something already being fixed.
How Metricsense solves it
Connect your App Store and Play Store
Add your App Store bundle ID or Google Play package name. Metricsense syncs reviews automatically: hourly, daily, or weekly.
Define your insights
"What product area is this review about?" "Classify sentiment: positive, negative, or mixed." "Is this review mentioning a competitor?" Metricsense applies each definition across every review and returns structured, categorized results.
Get answers with evidence
Every answer comes with the original customer quotes, volume counts, sentiment scores, and trend charts. Share findings directly or export to Jira.
“A mobile app team used Metricsense to analyze their App Store reviews and discovered a checkout bug that had been mentioned across hundreds of reviews. Something their manual process of checking recent 1-star reviews had completely missed. The bug was buried in 3-star reviews where users said 'Love the app BUT checkout keeps failing.'”
Frequently asked questions
Yes. Metricsense has native integrations with both the Apple App Store (via App Store Connect API) and Google Play Store (via service account or OAuth). Reviews sync automatically on your chosen schedule.
Metricsense can pull historical reviews as far back as the stores make them available. For Google Play, accessing reviews older than 7 days requires a GCS bucket setup, which Metricsense guides you through.
Yes. Metricsense unifies all feedback sources. You can define "Top complaints across both app stores" and get a single answer that pulls from both.
Metricsense supports native sentiment analysis across 100+ languages. Reviews in Japanese, Portuguese, German, or any other language are analyzed with emotional nuance preserved, no translation step needed.
Your users already told you what to fix. Metricsense finds it.
Connect your App Store and start defining insights. Free, no credit card required.